Get in Touch!

Interested in our products? Let us know how we can help. We need to hear from you. Feel free to get in touch with us.

How To Install Cush'n Soft​

  1. Slide the 2 nylon ‘t’ bolts into the hinge blocks on the back of the seat.
  2. Place the seat on the pan, ensuring the bolts are guided through the holes in the pan.
  3. Place a nylon washer, then the nylon wing nut on the bolts protruding through the pan.
  4. While not tightening the bolts, centre the seat on the pan.
  5. Finally, tighten the wing nuts firmly.
Watch the full instruction video on YouTube.

Frequently Asked Questions

What is Cush'n Soft?

Cush’n Soft Toilet Seat is designed with a layer of padding to provide extra comfort while sitting on the toilet. 
It is made from high-quality materials including premium medical-grade vinyl for durability, protection, and comfort. It is designed to fit most standard toilet bowls.

What is the size/dimension of Cush’n Soft products?

– Toilet Seats
  • Padded Toilet Seat – 44cm x 39cm, aperture size 20cm x 25cm

– Commodes – 44cm x 43cm
– Shower Cushions
  • Shower Chair Pillow – 44cm x 43cm x 4cm

  • Shower Chair Pillow With Ties – 44cm x 43cm x 4cm

  • Shower Seat – 34cm x 30cm

What is included in my purchase?​

  • Cush’n Soft Product

  • Instruction Manual

  • 1-Year Warranty

  • Attachment Fittings

  • Free Shipping

What payment options are there?

You can pay via:
  • American Express

  • Discover

  • Mastercard

  • Visa

  • Maestro

Need an Invoice?

If you require an invoice to claim your purchase with the NDIS, simply email

Can I use Paypal?

To receive a PayPal invoice, simply send an email to with the details of the item you wish to purchase, along with your full name and shipping address. We’ll take care of the rest!

How do I contact Support?

You can call us at (03) 9028 4422 / 0482 579 281 or email us at

Are there any safety precautions to follow while using the product?

Yes, we recommend avoiding the use of these products that have discoloured Cush’n Soft seats.
  • Pine O Cleen

  • Domestos

  • Dettol

  • All products that contain phenol

What materials is the product made of?

At Cush’n Soft, we use only the best quality materials, including soft, premium medical-grade vinyl to achieve our goal of producing a long-lasting, hygienic and luxurious product.

Does the product come with a warranty?

Your Cush’n Soft product is guaranteed for domestic use only against any defects in materials or manufacturing processes for a period of 1 year.

How do I install my Cush'n Soft?

To install your Cush’n Soft Padded Toilet Seat, watch this video on YouTube.

How do I clean my Cush’n Soft?

As a rule, the less chemicals used on your seat, the longer the vinyl will last. Using strong cleaners in the bowl of your toilet is fine, but when doing so, lift the seat into the upright position, especially when products are left in the bowl overnight.
  • A mixture of soapy water and a little bleach is the best option, although most spray and wipe products are also suitable.

  • Do not use cleaners that contain phenol or are abrasive, as this will void the warranty.

  • Do not stand on or place anything sharp or hot on your seat.

  • Do not use ‘drop on’ child trainer seats, as they can damage the vinyl.

  • Do not sit on the lid of your Cush’n Soft seat.

Products that have discoloured Cush’n Soft seats are:
  • Pine O Cleen

  • Domestos

  • Dettol

  • All products that contain phenol

Will a Cush’n Soft seat fit my toilet?

The Standard Cush’n Soft padded toilet seat fits around 98% of all toilets. The mounting bolts on these seats can be adjusted to fit pans where the holes are from 115mm to 165mm. Some pans have hidden or blind fittings, where the bolts don’t protrude out of the bottom of the pan but tighten inside, out of sight. If this is the case with your toilet, please contact us. Learn how to install a hidden fitting set by watching this video.

Can the product be customised or tailored to meet my specific preferences?

Unfortunately, the sizes and designs of our products are fixed and cannot be altered.

Can children and elderly individuals use the Cush'n Soft?

Yes, they can be used by any age group, including children and the elderly. The cushioned surface provides added comfort and can be beneficial for individuals who may have sensitive skin, mobility issues, or who require extra support while using the toilet.

Can the Cush'n Soft be used in commercial/public restrooms?

While the Cush’n Soft can be used in commercial/public restrooms, it’s important to note that these seats may require additional cleaning and maintenance due to higher usage. Some public facilities may prefer more durable and easy-to-clean options specifically designed for commercial use.

Can I return or exchange the product if I'm not satisfied with it?

At Cush’n Soft, customer satisfaction is paramount. If you have any concerns regarding your purchase, please contact Cush’n Soft immediately at To learn more about how to make a return and request a refund for your product, click here.

Can I purchase a Cush'n Soft padded toilet seat directly from the manufacturer?

Yes, you can. 
You can either buy online or pick up directly from our Kilsyth factory. Cush’n Soft is open on weekdays, Monday to Friday, from 8am - 4pm.

Does Cush'n Soft sell internationally?

Yes. Customers can order through the website, although international freight cannot be calculated there.

Please email your order and full postal address to We will promptly send you an invoice detailing the product costs and associated freight charges for your review. Payment can be processed through electronic funds transfer.