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How To Install Cush'n Soft​
- Slide the 2 nylon ‘t’ bolts into the hinge blocks on the back of the seat.
- Place the seat on the pan, ensuring the bolts are guided through the holes in the pan.
- Place a nylon washer, then the nylon wing nut on the bolts protruding through the pan.
- While not tightening the bolts, centre the seat on the pan.
- Finally, tighten the wing nuts firmly.
Frequently Asked Questions
What is Cush'n Soft?
Cush’n Soft Toilet Seat is designed with a layer of padding to provide extra comfort while sitting on the toilet.
It is made from high-quality materials including premium medical-grade vinyl for durability, protection, and comfort. It is designed to fit most standard toilet bowls.
What is the size/dimension of Cush’n Soft products?
– Toilet Seats
– Commodes – 44cm x 43cm
– Shower Cushions
What is included in my purchase?​
What payment options are there?
You can pay via:
Need an Invoice?
If you require an invoice to claim your purchase with the NDIS, simply email support@cushnsoft.com.au.
Can I use Paypal?
To receive a PayPal invoice, simply send an email to support@cushnsoft.com.au with the details of the item you wish to purchase, along with your full name and shipping address. We’ll take care of the rest!
How do I contact Support?
You can call us at (03) 9028 4422 / 0482 579 281 or email us at support@cushnsoft.com.au
Are there any safety precautions to follow while using the product?
Yes, we recommend avoiding the use of these products that have discoloured Cush’n Soft seats.
What materials is the product made of?
At Cush’n Soft, we use only the best quality materials, including soft, premium medical-grade vinyl to achieve our goal of producing a long-lasting, hygienic and luxurious product.
Does the product come with a warranty?
Your Cush’n Soft product is guaranteed for domestic use only against any defects in materials or manufacturing processes for a period of 1 year.
How do I install my Cush'n Soft?
To install your Cush’n Soft Padded Toilet Seat, watch this video on YouTube.
How do I clean my Cush’n Soft?
As a rule, the less chemicals used on your seat, the longer the vinyl will last. Using strong cleaners in the bowl of your toilet is fine, but when doing so, lift the seat into the upright position, especially when products are left in the bowl overnight.
Products that have discoloured Cush’n Soft seats are:
Will a Cush’n Soft seat fit my toilet?
The Standard Cush’n Soft padded toilet seat fits around 98% of all toilets.
The mounting bolts on these seats can be adjusted to fit pans where the holes are from 115mm to 165mm. Some pans have hidden or blind fittings, where the bolts don’t protrude out of the bottom of the pan but tighten inside, out of sight. If this is the case with your toilet, please contact us.
Learn how to install a hidden fitting set by watching this video.
Can the product be customised or tailored to meet my specific preferences?
Unfortunately, the sizes and designs of our products are fixed and cannot be altered.
Can children and elderly individuals use the Cush'n Soft?
Yes, they can be used by any age group, including children and the elderly.
The cushioned surface provides added comfort and can be beneficial for individuals who may have sensitive skin, mobility issues, or who require extra support while using the toilet.
Can the Cush'n Soft be used in commercial/public restrooms?
While the Cush’n Soft can be used in commercial/public restrooms, it’s important to note that these seats may require additional cleaning and maintenance due to higher usage.
Some public facilities may prefer more durable and easy-to-clean options specifically designed for commercial use.
Can I return or exchange the product if I'm not satisfied with it?
At Cush’n Soft, customer satisfaction is paramount. If you have any concerns regarding your purchase, please contact Cush’n Soft immediately at support@cushnsoft.com.au. To learn more about how to make a return and request a refund for your product, click here.
Can I purchase a Cush'n Soft padded toilet seat directly from the manufacturer?
Yes, you can.
You can either buy online or pick up directly from our Kilsyth factory. Cush’n Soft is open on weekdays, Monday to Friday, from 8am - 4pm.
Does Cush'n Soft sell internationally?
Yes. Customers can order through the website, although international freight cannot be calculated there.
Please email your order and full postal address to support@cushnsoft.com.au. We will promptly send you an invoice detailing the product costs and associated freight charges for your review. Payment can be processed through electronic funds transfer.